Design skills
Product Design
Facilitating collaborative design thinking activities to discover and solidify product strategy
UX Design
Creating user experiences that align with user expectations and enable business goals
Professional skills
Empathy
I develop empathy for the users on whose behalf I advocate for experiences that exceed expectations through conversation & observation.
A key to my empathy for partners is active listening and frequent validation.
My background as a business owner & web developer have enabled me to build strong relationships with stakeholders.
Collaboration
I find working as a member of a team rewarding and value the inspiration of others as much as the immediate feedback on my work.
I’m equally comfortable facilitating activities and being an active participant and have success engaging with cross-functional teams geographically distributed.
I also enjoy the flexibility of working alone whenever the need arises.
Leadership
I have experience leading design teams, directing peers and mentoring junior designers without a direct report relationship.
My experiences also includes providing input in to performance evaluations and rankings.
I find joy in helping others grow their career and watching them succeed in their own right as they mature.
Personal development
I thrive on learning, be it continuously honing my design skills, learning a new business line, or investigating a new tool or technology.
I’m typically an early adopter and advocate of change and am often complimented on my positive outlook.
Brands
Many of the projects on which I collaborated are covered under confidentiality agreements and not available for public sharing.
Design Project Summary
- Fund Information (Research, IA, Wireframes, Screen Flow Diagrams, Conceptual Design, Detail Design, Design Specification)
- Small Business Services Web Based Plan Design (Junior Designer Mentor)
- Tactical Enhancements Lead – Requirements & Design – Project Management, Quarterly Released, Eight Member Team
- Electronic Banking Enhancement
- Plan Sponsor Homepage Redesign
- Understanding the Plan Sponsor Experience (Research, Design Thinking, Ideation)
- My Plan Manager – New Plan Sponsor Experience (6 agile teams, 9 designers, 3 sites, 1 external agency) Research, Strategy, Leadership, Planning, Design)
- Restaurant App Experience – User Advocate, Digital Assets, Demo Videos
- Carryout Experience Strategy – Research, User Testing, Journey Mapping, Ideation
- Earning the Affluent Strategy – User Advocate, Process Flow Diagrams, Experience Mapping, Digital Experience
- Home Lending Customer Journey – Documenting the Customer Perspective across the End-To-End Experience then Synthesizing the research into a Homeownership Lifecycle Diagram used to educate & align Product Teams
- Facilitating Design Thinking Workshops across all aspects of the mortgage experience
- Modernization of the Mortgage Origination Correspondence Experience
- Deep dive into understanding Customer Perspective of Escrow and designing an experience that helps them be better informed
- Research to build empathy around the Bankruptcy customer experience
- Designing a Streamlined Application flow to align with Customer Expectations
- Creating a Product Insights & Outcomes Dashboard Experience implemented across all tiers of the Agile Product Practice
- Designed enhancements to a legacy Mortgage Processing System to improve efficiency and reduce risk