Charles Augello is a seasoned User Experience Design Leader with a history of success identifying, prioritizing, and delivering solutions that drive increased customer engagement.
Lead Product Manager – Product Designer, Wells Fargo; Remote — 2017-2024
My successes in Home Lending Product Research & Design centered around collaborating with business leaders to ideate on customer centric solutions that supported business objectives. My responsibilities included: Owning the end-to-end Homeownership Lifecycle (encompassing sales, originations, and servicing), Leading Design Thinking to document experiences via Customer Journey Maps, and Creating wireframes or interactive prototypes to achieve consensus between product, design, and technology stakeholders.
Interaction Designer, TEKsystems; Charlotte, NC — 2017
As a User Interaction Designer on the Wells Fargo Community Banking Transformation strategy team, I advocated for the customer and achieved consensus on future experiences by facilitating ideation, illustrating conceptual ideas and mapping customer journeys.
Experience Design Specialist, Bloomin’ Brands; Tampa, FL — 2015- 2016
As the Voice of our Guest in strategic planning I was successful at introducing User Experience concepts to the leadership team, building understanding on the value of qualitative & quantitative user research, and creating interactive design concepts.
Additionally I created and exported design assets for development, including icons, images, and UI elements, ensuring high-quality assets were ready for implementation.
Senior User Experience Design Lead, Vanguard; Malvern, PA — 2000-2015
During my tenure with Vanguard I held many roles across a full spectrum of the User Experience Design Practice supporting multiple business lines; most significant was leading a cross-site design team, working in collaboration with an external agency, in creating just-in-time design deliverables in support of the agile implementation of a major multi- year program.
EDUCATION
MOUNT SAINT MARY’ S UNIVERSITY; EMMITSBURG, MD
B. S. BUSINESS & FINANCE
SKILLS
User Experience Design (UI, UX), Product Design, LUMA Certified Design Thinking Facilitator, User Research, Journey Mapping, Information Architecture, User Testing
TOOLS
Adobe Creative Suite (XD, Illustrator, Photoshop, InDesign), Sketch, InVision, Figma, FigJam, Mural