Decision-Driven UX
I partner with product, CX, and technology leaders to clarify what decision needs to be made; then design just enough insight, prototype, and evidence to move forward with confidence.
Rapid Prototyping & MVP Validation
I quickly deliver medium to high fidelity prototypes using Figma systems and components, enabling teams to test, learn, and adapt quickly.
Enterprise Journey Mapping
I create decision-ready journey maps that align cross-functional teams, surface systemic friction, and prioritize high-impact opportunities across channels.
Design Systems & Accessibility
I build and evolve scalable design systems with accessibility (WCAG 2.1 AA) baked in; ensuring speed, consistency, and compliance across teams.
Capability Building
I mentor designers and enable non-designers through templates, training, and workshops; expanding design capability without creating bottlenecks.
- Embedded, not advisory; I work inside pods and teams
- Outcome-first; Every artifact exists to enable a decision
- Speed with rigor; Velocity without sacrificing quality or accessibility
- Lead without authority; Alignment through clarity and storytelling
Accelerating Enterprise Decisions Through Journey Mapping
Unified fragmented customer insights into a decision-ready enterprise journey map, enabling leadership alignment and faster investment decisions.
Designing Decision Support for Enterprise Leaders
Translated complex operational data into intuitive dashboards, enabling executives to identify risks and opportunities in minutes.
Designing and Building an Enterprise Design System
Built reusable, accessible UI components and design practices that accelerated delivery across multiple product teams.
- 20+ years designing enterprise and regulated digital products
- Embedded UX leadership across Agile and Lean environments
- Proven delivery of validated prototypes in days
- Deep experience with design systems, accessibility, and scale
- Trusted partner to product, engineering, compliance, and CX leaders
Bennish B.“… Charles is a strong, strategic, calculating, hands-on leader who is willing to roll up his sleeves on any project. He thinks through the issues meticulously, and brings a mature business-sense …”
Rock Hill Convention and Visitors Bureau
Richard P.“… Charles is the ultimate team player. He typically is responsible for multiple roles and performs each one effectively and efficiently. Due this, his teams benefit greatly from his contributions to the teams …”
Vanguard
If you’re looking for a UX leader who can move fast, align teams, and deliver outcomes, I’d love to connect. 