Facilitating collaborative design thinking activities to discover and solidify product strategy
Multiple design thinking workshops were facilitated over an 18 month period aimed at rethinking home lending from our customer’s perspective and developing a strategy for a refreshed end-to-end experience.
About my Product Design facilitation process
A series of design thinking workshops based on previous home ownership user research and co-facilitated by designers across my team resulted in a product strategy for an enhanced home lending experience. My focus was creating concepts for a streamlined application experience and facilitating design thinking activities to improve the hardship servicing experience.
Example of my Product Design process
