Creating user experiences that align with user expectations and enable business goals
Evolving regulatory requirements and a desire for a key business area to lead with an innovative solution enabled a multi-year agile user focused implementation
About my UX Design process
A year of discovery including user interviews, observations, and task analysis to identify & understand needs & points of pain followed by validated customer journey mapping, conceptual ideation, and a 3 year iterative agile implementation resulted in a state of the art experience using new technologies and an industry leading product.
Example my User Experience Design process
